Frequently Asked Q's
Who are you?
What is 13Deals?
13Deals is not really a thing so much as an opportunity. An opportunity to get something, whether completely amazing and awesome or normal and mundane, for a ridiculously great deal. [Back to top]
Who is Jammin' Butter?
Jammin' Butter is the company that owns and operates 13Deals, ThatDailyDeal, Locobuy, Hobo Ninja, 7 Deadly Deals, and Sir Macho. We know, that's a lot of ridiculously awesome websites for one company to handle, but somehow we make it all work. [Back to top]
How do you ship?
OK, I bought something. When will it get here?
Unless otherwise stated, all orders typically ship within 10 business days of purchase. Once your order has left our facility, it is in the hands of Fedex Ground, Fedex Smart Post, or USPS (typically FedEx Smart Post, but certain items or orders may be required to travel via alternative methods).If you need to receive an order by a certain date, please feel free to give us a call and we will do our very best to get the order to you by the date that it is needed. Please feel free to view our shipping policy in full here. [Back to top]
Where exactly do you ship to?
At this time, we are only able to ship to the contiguous USA, not including APO addresses. This is due to the unfortunate cost of postage and customs processes, which would effectively kill the deal [Back to top]
Can I return it?
I received my order, and there is an issue. What do I do (is there a return policy)?
That all depends on the issue. If you simply do not like the item, unfortunately we are not able to accept a return for the item. We suggest selling it on Ebay or Craigslist, or perhaps giving it to someone as a thoughtful gift. If your item was received broken, non-functioning, or damaged in any way, then please contact us here within 7 days of delivery. Please note that this time frame stands for any issues with any order whatsoever (non-receipt, etc.). Once the 7 days from delivery have passed, we unfortunately will be unable to assist you further. [Back to top]
Do you offer a warranty?
Unfortunately, this would also be another untimely death of an amazing bargain. If your item becomes defective after the 7 day time from the time ofdelivery, then we suggest contacting the manufacturer. [Back to top]
I have an issue.
I would like to contact you about my order. How can I do so?
I have a question, comment, or need info that I just can't seem to find within your FAQ/info areas. What do I do?
***Please note we have the right to cancel ANY order at ANY time for various reasons, especially ones that concern unexpected stock unavailability of an item you have purchased, or if unreasonable requests were not able to be met, and lastly, calling or writing a support ticket berating or demeaning our Customer Service Team while their only goal is to provide solutions to your issues and requests. We also reserve the right to close accounts of customers who continuously abuse our return policy, coupon codes, and other promotions. Thank you in advance for your understanding. We are a very friendly, solutions-focused Customer Service Team and are here to serve you.
This FAQ was last updated on September 18, 2013..