Our Shipping Policy
Shipping charges are clearly displayed on the site as well as within your cart prior to purchase. The shipping charges displayed are for shipment via FedEx Ground, FedEx Smart Post, or USPS (mostly FedEx Smart Post). We will choose the shipping service that best suits your order. If for some reason you need your order expedited, you can contact us here and place a request for this to happen. It may be possible (or not), and if it is, you will be charged for the additional postage of expedited shipping. Shipping is non-refundable. [Back to top]
When you place an order with 13 Deals, we ask that you provide a shipping address for your order. This address must be verifiable by BOTH FedEx and USPS. If you think there is something wrong with the address you provided (such as a typo, old address, wrong zip code, etc.), please contact us ASAP here so we can correct the issue prior to the shipment of your order. We are not responsible for parcels that are shipped to an address that was incorrectly provided by the customer. If your order is returned to us due to insufficient address and we are unable to reach you to clarify the issue in a timely manner, you will be refunded for the order at 75% due to a restocking fee. As previously stated, shipping is non-refundable. If a notice is left for pick-up at the address that was provided by the customer and the item is unclaimed after the time standards set by your local parcel carrier’s office, the item will be returned to us as “Unclaimed”. If this happens, you will be refunded for the order at 75% due to a restocking fee (shipping is still non-refundable). [Back to top]
We ship to the contiguous USA. Unfortunately, this does not include APO/FP/DOD addresses. If you place an order with an APO/FPO/DOD address, your order will be canceled and credited with or without notice at our discretion. [Back to top]
Orders are shipped within 10 days of purchase from our facility in Tennessee (unless otherwise stated). While most orders ship within 24-48 hours, some orders do take the full 10 days to ship. We are not responsible for any delays due to carrier issues, weather, etc. [Back to top]
Issues with a Shipment
We at 13 Deals are not responsible for items that have been shipped to an address that was incorrectly provided by you, have been stolen, or have been lost by the parcel carrier. In the unlikely event of your parcel was lost or stolen, please contact us as soon as possible here, and we can review the issue further. We reserve the right to cancel an order at any time prior to shipment and credit appropriately. All orders placed on 13 Deals are subject to the terms of our shipping policy. [Back to top]
This shipping policy can be revised at any time by 13 Deals or Jammin’ Butter. Revisions will be posted within this published policy where applicable. The last revision to this shipping policy was made September 18, 2013.