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Privacy Policy
Privacy policy and Terms of Use for 13Deals

Return Policy

Returning Defective Merchandise

Here at 13Deals we are proud of our products and guarantee all our products as being as advertised. We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:

i) The return is pre-arranged with 13Deals. This can be done by visiting here

ii) the product is returned to us with proof of purchase within 14 days of the date of receipt of product;

iii) the product is in its original condition; and

iv) the product is not defective as a result of misuse, improper installation, connection to the wrong voltage or other abuse or misuse.


Should there be any problems with defective product, please contact 13Deals first unless otherwise stated.
All returns must be pre-arranged by starting a Trouble Ticket here

Returning Non-defective Merchandise

Please carefully check the specification and compatibility of the products with your requirements prior to purchasing. Due to the nature of sales at 13Deals, if you should purchase one of our products and then decide to return it, you are depriving another customer of the chance to purchase that item.

However, should you wish to obtain a refund for a non-defective product we may do so (at our discretion) on the following conditions:

i) The return is pre-arranged with 13Deals. This can be done by visiting here,

ii) the product must be returned to us at your expense with proof of purchase within 7 days of the date of receipt;

iii) the product must be unused and in it original condition, including its original packaging, and

iv) We will not under any circumstances refund the cost of shipping the product to you and we may at our discretion deduct the cost of the credit card transactions from your refund.


All returns must be pre-arranged by starting a Trouble Ticket here


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