Frequently Asked Q's
Frequently Asked Q's
Who are you?
What is 13Deals?
13Deals is not really a thing so much as an opportunity. An opportunity to get something, whether completely amazing and awesome or normal and mundane, for a ridiculously great deal. [Back to top]
Who is Jammin' Butter?
Jammin' Butter is the company that owns and operates 13Deals, ThatDailyDeal, Locobuy, Hobo Ninja, 7 Deadly Deals, and Sir Macho. We know, that's a lot of ridiculously awesome websites for one company to handle, but somehow we make it all work. [Back to top]
How do you ship?
OK, I bought something. When will it get here?
Unless otherwise stated, all orders typically ship within 10 business days of purchase. Once your order has left our facility, it is in the hands of Newgistics. They then deliver to USPS and that's who makes the final delivery to you. If you need to receive an order by a certain date, please feel free to give us a call and we will do our very best to get the order to you by the date that it is needed. Please feel free to view our shipping policy in full here. [Back to top]
Where exactly do you ship to?
At this time, we are only able to ship to the contiguous USA, not including APO addresses. This is due to the unfortunate cost of postage and customs processes, which would effectively kill the deal [Back to top]
Can I return it?
I received my order, and there is an issue. What do I do (is there a return policy)?
That all depends on the issue. If you simply do not like the item, unfortunately we are not able to accept a return for the item. We suggest selling it on Ebay or Craigslist, or perhaps giving it to someone as a thoughtful gift. If your item was received broken, non-functioning, or damaged in any way, then please contact us here within 7 days of delivery. Please note that this time frame stands for any issues with any order whatsoever (non-receipt, etc.). Once the 7 days from delivery have passed, we unfortunately will be unable to assist you further. [Back to top]
Do you offer a warranty?
Unfortunately, this would also be another untimely death of an amazing bargain. If your item becomes defective after the 7 day time from the time ofdelivery, then we suggest contacting the manufacturer. [Back to top]
I have an issue.
I would like to contact you about my order. How can I do so?
I have a question, comment, or need info that I just can't seem to find within your FAQ/info areas. What do I do?
How do I get points
Your points are derived from ALL the items you purchase across both ThatDailyDeal and 13Deals. Every single item you order, no matter where or how you order them earn you points. Each item has a designated amount of points per unit that is *usually* displayed on the page where you are ordering. [Back to top]
How soon will my points show up after I make a purchase?
As soon as the tracking number is posted, the points will automatically added to your current total. If you cancel order, return an item etc., points will not be added to your account, or removed from your account. [Back to top]
Can I transfer my points to another account or friend's account?
No, the points are non-transferable and are voided if your account is deleted, or inactive. [Back to top]
How do I see and redeem my points?
Do my points expire?
Who are we, an airline?!? NO! Your points don't expire. Trade them in quickly for a smaller reward, or save them up for a long time for a BIG reward! [Back to top]
I redeemed my points for a code for a discount or product. What now?
Once you redeem your points for a coupon code, your site will refresh with the automatically generated code in your redemption activity section.
Your coupon code is ready to use. Use this code during checkout on your next purchase. If you are checking out on a page that does not have a coupon code box,
the code cannot be used in that method. Remember, codes can only be used on standard ThatDailyDeal.com
and 13Deals.com purchases.
This means you cannot use codes on Stupid Good Deal or Secret Deal purchases. Please note that your code can not be applied to taxes and shipping, and the entire amount must be used in a single purchase or any left over amount will be forfeited. Coupon codes cannot be combined. Some rewards are shipped by 3rd parties or emailed to you or are just all around more complicated. In certain cases you will be contacted by our staff to assist in those. These are generally only the really big reward items.
If you ever have a question, just reach out to our support team. We are here for you! [Back to top]
What if I make a mistake and ordered an award that I didn't want?
Unfortunately, we cannot reverse the redemption. [Back to top]
I've been a member of 13 Deals for a long time. Do I get points for all the old orders I've made?
Unfortunately, no. We just started this program as of 10/25/2016 and points are only accumulated for orders posted thereafter. [Back to top]
*** Please note we have the right to cancel ANY order at ANY time for various reasons, especially ones that concern unexpected stock unavailability of an item you have purchased, or if unreasonable requests were not able to be met, as well as berating or demeaning our Customer Service Team while their only goal is to provide solutions to your issues and requests. We are a small business and value our very friendly, solutions-focused Customer Service Team. They're all real humans and happy to help, so please be kind. We also reserve the right to close accounts of customers who attempt fraud, and those accounts will be reported. Abuse of our return policy, coupon codes, and other promotions will also result in discontinued service. Thanks!
This FAQ was last updated on April 13, 2022.